Terms of Service

1. Who we are

Kilo35 is a DayZ community server operated by Social Aim Solutions Ltd., a company incorporated in British Columbia, Canada (incorporation number BC1244549). In these terms, "we", "us" and "our" refer to Social Aim Solutions Ltd., and "you" means the person using the server, this website or buying a supporter pack.

Mailing address: [business address]
Phone: [business phone]
Support: [support email], or a ticket in our Discord

2. Agreeing to these terms

By using this website, joining the Kilo35 server or buying a supporter pack, you agree to these terms, our Refund and Chargeback Policy, our Privacy Policy and the server rules posted in our Discord. If you don't agree, please don't use the server or buy a pack.

To buy a pack you must be at least 18 or the age of majority where you live, or have a parent or guardian make the purchase and agree to these terms for you. If a payment was made without the cardholder's permission, contact us and we'll refund it (see the Refund and Chargeback Policy).

3. Relationship with Bohemia Interactive

Kilo35 is an independent community server. It is not affiliated with, endorsed by, or run by Bohemia Interactive a.s., the developer of DayZ. DayZ and its logos are trademarks of Bohemia Interactive a.s.

Our paid perks are offered under Bohemia Interactive's server monetization program, and our server is listed on its approved list. We design every pack to follow Bohemia's rules. If those rules change, or Bohemia withdraws or does not renew our approval, we may have to change or stop selling packs. If that happens we will cancel affected subscriptions and refund as described in the Refund and Chargeback Policy.

Bohemia Interactive is not responsible for our server, our store or anything you buy from us. Questions about your purchase come to us, not to Bohemia.

4. What supporter packs are

We currently offer these monthly supporter packs:

Packs give you access to non-gameplay perks only. In particular:

• Priority queue lets the registered Steam accounts skip the login queue when the server is full. It does not reserve a spot for you if the server is offline or restarting.
• Discord perks (roles, name colour, the private VIP voice channel) apply in our Discord server and depend on you staying a member in good standing there.
• Custom clan flags and armbands are cosmetic textures made from artwork you supply. They have no effect on gameplay.
• Bunker Intel Sheets are a one-time launch gift with the Vanguard and Apocalypse Elite packs (one per pack purchase, not one per month). A sheet lets you request that staff place an empty bunker from a fixed set of blueprints in a broad zone you choose. The zone is broadcast to the whole server, the bunker belongs to the map and not to you, and anyone can find, claim, fortify or raid it under the normal server rules. An unredeemed sheet expires at the next map wipe. Sheets have no cash value.

Perks are a limited, personal, non-transferable licence to use a feature on our server. You don't own them, they have no cash value, and you can't sell, trade or transfer them. We never sell weapons, loot, in-game currency, skill experience or protected map space for real money.

5. Prices, taxes and payment

Prices are in Canadian dollars. Applicable taxes are calculated and shown at checkout before you pay. Payments are processed by Stripe. We never see or store your full card number.

Your bank may charge foreign exchange or other fees if your card isn't in Canadian dollars. Those fees are between you and your bank.

Stripe emails you a receipt for every payment. That receipt, together with these terms, is your copy of your contract with us. You can ask us for another copy at any time.

6. Subscriptions, renewal and cancellation

Every pack is a monthly subscription. It renews automatically every month on the same date, at the price shown when you subscribed, until you cancel.

You can cancel at any time, at no cost, using the billing portal link in your Stripe receipt or by contacting us. Cancelling stops all future charges. Your perks stay active until the end of the month you've already paid for, then switch off. Because each billing period is one month, we don't refund the unused part of a month when you cancel, except as set out in the Refund and Chargeback Policy or where the law requires it.

Pre-orders. If you subscribe before the server launches, your perks are deployed at your first login on launch day. We will move your next billing date so your first paid month starts on launch day. If launch is delayed more than 30 days past the date we announced, you may cancel and receive a full refund.

Price changes. We may change the price of a pack for future billing periods. We'll email you at least 30 days before a new price applies to you, and you can cancel before then.

7. Delivery

Once the server is live, priority queue and Discord perks are set up within 24 hours of payment. Clan member slots, flags and armbands are set up within 24 hours after you send us the Steam64 IDs and approved artwork by Discord ticket. Bunker Intel bunkers are placed before a scheduled restart, usually within 7 days of your ticket.

It is your responsibility to give us correct Steam64 IDs and a working Discord account. If we can't deliver because the details are wrong, we'll contact you to fix them.

8. Your artwork

When you send us artwork for a flag or armband, you confirm that:

• you created it, or you have permission to use it;
• it contains no hate symbols, extremist imagery, sexual content, personal information or anyone else's trademarks, including Bohemia Interactive's.

You keep ownership of your artwork. You give us permission to resize, convert and display it on our server and in our community spaces for as long as your perk is active. Staff can refuse artwork or ask for changes, and can remove artwork that breaks these terms or the server rules.

9. Server rules and enforcement

A supporter pack doesn't exempt anyone from the server rules. Staff can warn, kick, suspend or ban any player, supporter or not, under the rules posted in our Discord.

If you are banned for breaking the rules, cheating, exploiting or abusing others, your perks end and we cancel your subscription so you aren't charged again. We don't refund the current month in that case, except where the law requires it. If a ban is overturned on appeal, we'll restore your perks and extend your billing date to cover the time you lost.

10. Server availability and changes

We work hard to keep Kilo35 running, but we can't promise it will always be online. DayZ updates, mod updates, host outages, maintenance and scheduled restarts can interrupt play. We may also wipe the map, change mods, loot or game settings, and change how a perk is delivered, as part of running the server.

If the server is offline for more than 7 days in a row because of a problem on our side, we'll extend active subscriptions to cover the lost time. If we close the server for good, we'll cancel all subscriptions and refund the unused part of the current month.

11. Changes to these terms

We may update these terms, the Refund and Chargeback Policy and the Privacy Policy, for example to reflect new packs, changes in the law or changes in Bohemia's rules. The parts we may change are: pack contents and prices for future billing periods, delivery times, server rules, and how we run the store. We will not reduce your cancellation or refund rights without your agreement.

We'll post the updated terms here with a new date and, for changes that affect active subscribers, email you at least 30 days before they take effect. If a change works against you, you may cancel without penalty.

12. Liability

The server and perks are provided as they are and as available. To the extent the law allows, we are not liable for indirect or consequential losses, or for the loss of in-game items, progress or bases. Our total liability to you for any claim about a pack is limited to the amount you paid us for that pack in the 3 months before the claim.

Nothing in these terms limits any right you have under consumer protection law that can't be limited by contract, including your rights under British Columbia's Business Practices and Consumer Protection Act.

13. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. If you live outside British Columbia, you keep any consumer protections and any right to bring a claim in your home courts that your local law gives you.

14. Contact

Questions about these terms or a purchase: [support email], or a ticket in our Discord. Please contact us before going to your bank about a charge. Most billing problems can be fixed within a day.