1. Who is responsible
Social Aim Solutions Ltd. (BC1244549), of [business address], runs the Kilo35 server, this website and the supporter store, and is responsible for the personal information described here. Our privacy officer is Michael Dallas-Petersen, reachable at [support email].
2. What we collect
| Information | Where it comes from |
|---|---|
| Name, email, billing country and postal code, last 4 digits and brand of your card, payment history | Stripe, when you buy a pack. We never receive your full card number. |
| Steam64 ID, in-game name, Discord username | You, at checkout and in Discord tickets |
| Steam64 IDs of clan members you add to a pack | You, by Discord ticket. Please let your clan members know you're sharing them. |
| Flag and armband artwork | You, by Discord ticket |
| Server logs: Steam ID, IP address, connection times, in-game actions, kills, chat and admin reports | The DayZ server, anti-cheat and our server management tools, whenever you play on Kilo35 |
| Support messages and ticket history | You, by email or Discord |
| Basic website request logs (IP address, browser, pages visited) | Our website host, automatically |
This website doesn't use advertising or tracking cookies. Stripe's checkout page sets its own cookies to prevent fraud.
3. Why we use it
- To deliver your perks: priority queue, Discord roles, flags, armbands and Bunker Intel.
- To manage your subscription, send receipts and answer support requests.
- To run the server fairly: enforcing rules, investigating cheating and handling ban appeals.
- To prevent fraud and respond to chargebacks and payment disputes.
- To keep the business and tax records Canadian law requires.
4. Consent
By playing on the server or buying a pack, you consent to us using your information for these purposes. You can withdraw consent at any time by contacting us, but some things can't work without it. For example, we can't deliver priority queue without your Steam64 ID, and we must keep payment records for tax purposes even after you cancel.
5. Who we share it with
We don't sell your personal information. We share it only with services that help us run things:
- Stripe, to process payments and handle disputes.
- Our game server host and server management tools, to run the server and its logs.
- Discord, where our community, roles and support tickets live.
- Vercel, which hosts this website.
We may also share information when the law requires it, with a card issuer during a dispute, or with Bohemia Interactive if they ask us to show that our monetization follows their rules.
Some of these providers store data outside Canada, mainly in the United States and the European Union. When your information is stored there, it may be accessible to authorities in those countries under their laws.
6. How long we keep it
- Payment and purchase records: at least 6 years after the end of the tax year, as Canadian tax law requires.
- Steam IDs, Discord usernames and artwork for perks: while your pack is active, then up to 90 days.
- Server logs: generally up to 12 months, longer if needed for an open ban, appeal or dispute.
- Ban records: for as long as the ban is in place.
7. Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete what we don't need to keep. Email [support email] and we'll respond within 30 days. We may need to confirm your identity first.
We follow British Columbia's Personal Information Protection Act and, where it applies, Canada's Personal Information Protection and Electronic Documents Act. If you aren't happy with how we handle a request, you can complain to the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
If you live in the European Union or the United Kingdom, you also have rights under the GDPR, including the right to object to processing, to data portability and to complain to your local data protection authority. We rely on our contract with you (delivering perks), our legitimate interests (running a fair server and preventing fraud) and legal obligations (tax records).
8. Security
Only server staff who need it can see player information, and access to our admin tools is limited to named staff accounts. Card payments are handled entirely by Stripe. No system is perfectly secure, but if a breach puts you at real risk of significant harm, we'll tell you and the regulators as the law requires.
9. Children
DayZ is rated for mature players and our server is not aimed at children. Purchases by anyone under the age of majority must be made by a parent or guardian. If you believe a child has given us personal information, contact us and we'll delete it.
10. Changes to this policy
We'll post any changes here with a new date. If a change significantly affects how we use your information, we'll tell active subscribers by email.